Jargon to Drive Me Crazy!

Soon after the annual Lake Superior State University list of banished words comes a Forbes article posted today busting on business jargon.

With the battle against cliché heating up, will 2011 spell the end of hackneyed phrases?

Ha—not hardly!

List posts ranting about “paradigm shifts” and the ilk are as commonplace as the tired language they strive to eliminate. Here’s one. Here’s another. And here we go again ...

These articles continue to proliferate because jargon never dies. New buzzwords slip into our language every day. At the end of the day, it’s just too tempting and too easy to use.

Nevertheless, in 2011, we can all at least try to avoid the cliché and think outside the box instead.

Adding a Little Clarity to Shankman’s Animated Message

Peter Shankman talked a lot.

Peter Shankman talked fast.

And in a talk titled “First, SHUT UP,” Peter Shankman didn’t take his own advice.

Ah, but we kid because we care—after all, we still came away with plenty of worthy tips last week when the founder of Help a Reporter Out spoke at PRSA Southeastern Wisconsin’s monthly meeting.

The theme of his hyperactive, hour-plus presentation was “new rules for communication in an era of social media.” In the interest of rule #2 (brevity), we’ll let you read a synopsis somewhere else.

Instead, I’d like to zero in on just one big point Shankman made: the importance of good writing.

What is good writing today, however? The Internet continues to advance more informal, conversational communication—the kind of writing that horrifies traditionalists and even, to some extent, a well-known social media thought leader such as Shankman.

As a pet peeve, he cited the spread of text-friendly shorthand into realms where it’s neither necessary nor appropriate, such as an interview thank you note.

But I’m not here to slam your Us and 2s. As stated above, I’m all for brevity, and shorthand often does the trick.

What I’m more concerned about is clarity.

In the Internet Age, it seems we’re sacrificing being clear for being quick. From email to blog posts to text messages to facebook updates, we’re all writing more often … while making less sense.

Fortunately for you and me, that means there’s an opportunity to stand out with a simple, focused message. So whatever you’re writing, stop to ask yourself if your point is clear. Better yet, ask somebody else to read your writing and assess it based on the same criterion.

And if my point isn’t clear here, feel free to call me on it. At which point, unlike Peter Shankman, I’ll just shut up.

Email marketing lives!

Well, whaddya know: social media isn’t killing email, according to a new survey.

Actually, it seems, people who are active in social media check their email more often.

That’s not entirely surprising when you think about it. People who are active in one online realm are likely to be active in another. Plus, notifications about social media goings-on come through personal email—another reason to check your inbox regularly.

So, what’s it mean for marketers? Greater bang for the buck, basically.

Because social media and email and blogs are all interconnected, and increasingly so, the opportunities are more bountiful than ever to share your message and expand your reach. A morsel of good news coverage can become an upbeat tweet, an article in your email newsletter, and so on.

It’s yet another reason why a cohesive online strategy is essential. Figure out what you’re trying to accomplish and whom you’re trying to reach, and take advantage of every way possible on the web to do so.

Who Cares If Domino’s Pizza Is Any Good?

I wouldn’t normally put “Domino’s Pizza” and “bold” in the same sentence.

But now there’s this ad campaign hyping the pizza chain’s supposedly bold new taste.

Haven’t tried the overhauled pie yet, so I can’t comment on that. But the ads? Most certainly bold and unorthodox.

Instead of focusing on the company’s reformulated pizza, the spots surprise by dwelling on blunt customer criticisms of the previous product—“cardboard” crust, “ketchup” sauce, etc.

By breaking the unwritten “don’t admit you stink” rule, the campaign is getting a lot of attention. It may or may not surprise you that creator of this saucy campaign is Crispin, Porter & Bogusky, an agency famous/infamous for jarring and at times annoying advertising.

So, certainly, the spots have some stopping power. And they’ve got some integrated online goodness, too. Pizza Turnaround does a nice job reinforcing the company’s earnestness toward improving their product by posting tweats about the new pizza—and not filtering out the critics. It’s all very effective and memorable.

But wait a second here. Quick: What do you think of when you think Domino’s?

If you’re like me, you think “quick delivery.” That, after all, has long been the strength of the brand. And Domino’s seemed to be doing pretty well with that reputation, regardless of what people thought about the taste.

So why mess with a good brand? That shift in focus, not the admission of past failures, may be the real risk of an otherwise impressive campaign.

Don’t Waste Visitors’ Time with Unrefined Web Copy

If you’re lucky, someone who visits your website has at least a vague interest in your company. Don’t take that interest for granted by overwhelming them with words.

Of course, you probably have plenty to say. B to B companies’ complex products and services often need explanation. But website visitors typically are seeking clear, specific information—answers they can find quickly and easily. A disorganized “information dump” won’t do. And yet, at many B to B corporate sites, that’s exactly what visitors get.

I’m not advocating a slash-and-burn approach to copy. But we do counsel our clients to leave as many of the technical details as possible to in-person meetings, where the vast majority of sales still get closed. As this recent ClickZ post points out, online copy should be relevant, credible and short.

In other words, show your website visitors everything they need to know—nothing more and nothing less. Click here to see an example of a new website we developed driven by that philosophy, for Poblocki Sign Company.

A clear, concise and compelling website requires difficult choices about content, strategic thinking about how to organize information and repeated refinement of copy until all that’s left is the brand and key details in an easy-to-scan format. Also, don’t forget to tell people to continue the conversation on the phone or in person.

All that takes time, but it’s time you’ll save your website visitors. They’ll find the initial information they want to know quickly … and they'll be more likely to pick up the phone to learn more.